Seen Health is rethinking what it means to age with dignity. Its Program of All-Inclusive Care for the Elderly, or PACE, brings medical care, rehabilitation, transportation, meals, and social connection together so older adults can continue living at home. Delivering this collaborative care model takes close coordination across family, doctors, nurses, social workers, physical and occupational therapists, dietitians, and home care coordinators. ## A custom platform for a custom care model Seen Health operates centers for older adults who qualify for nursing-level support but want to continue living at home. This model requires more than a traditional electronic medical record (EMR) system. Seen built its own operating system around the way its centers operate, from calendars and tasks to assessments, notes, and care plans. During meetings, clinicians discuss a participant’s health, priorities, and progress while updating the same shared record. Together, they decide what that person’s care plan should be.

## Turning care-team huddles into shared workspaces Liveblocks powers collaborative editing across Seen’s clinical charting. Care teams can update plans of care together, complete structured assessments, and contribute to shared notes without passing documents back and forth. Seen also built Desks, a flexible workspace for daily team huddles. It combines movable cards, notes, tasks, and embedded information on a collaborative canvas. A team can discuss participants, plan appointments, coordinate visiting specialists, and work through center operations in one place. Those workspaces have become part of the center’s daily rhythm. Team members spend hours in them each day, and the running history helps clinicians revisit earlier discussions and understand how a participant’s care has evolved.

## Building multiplayer care software without building multiplayer infrastructure Before Liveblocks, Seen’s platform loaded information from its server without realtime collaboration. The team knew it needed a shared surface, but building reliable collaborative editing internally would have meant taking on conflict resolution, synchronization, and presence alongside the healthcare product itself. With Liveblocks, Seen Health founding engineer Derin Dutz could add collaboration to the [Tiptap](https://liveblocks.io/docs/collaboration-features/multiplayer/text-editor/tiptap) editor Seen already used. He also drew on a [Liveblocks React Flow example](/examples/collaborative-flowchart-builder/nextjs-flowchart-builder) while building Desks, combining a collaborative canvas with editable content inside each node. The speed surprised the rest of the company. What began as a weekend project quickly became heavily used by the care teams. Instead of spending months building the underlying multiplayer systems, Seen could focus on the workflows that make its care model distinct. ## Software that follows the care team Seen built collaboration into the clinical workflow because great care is a team effort. Care plans draw on many disciplines, daily decisions depend on shared context, and notes stay relevant for years.