FAQs

Plans and billing

How does pricing work in Liveblocks?

Each plan includes a monthly credit allowance you spend across all features. Credits reset at the start of each billing cycle and don't roll over. Pro is $30/month with $30 of credits, and Team plans range from $600 to $3,750/month with up to $5,000 of credits. Once you've used your credits, additional usage on Pro and Team is billed at metered rates. Free hits hard limits per feature instead.

For full per-metric rates and worked examples, see our pricing overview.

Which Liveblocks plan should I choose?

Liveblocks offers four plans to support developers and teams of all sizes:

• Free: Personal projects and prototyping
• Pro: Indie devs and small teams shipping commercial apps
• Team: Teams that need SSO and more than 3 seats
• Enterprise: Larger orgs needing volume discounts, multi-region hosting, and custom terms

The SOC 2 report is available on Team with annual billing and on Enterprise.

Compare the plans in detail in the Plans docs.

What comes with my Liveblocks subscription?

Every plan includes the full platform: Sync, Comments, Notifications, the dashboard, SDKs, and APIs. What changes between plans is your monthly credit allowance, seat count, and the security and support features you get. After you've used your credits, you keep using Liveblocks. Pro and Team are charged for overage at the same metered rates. Free plans hit hard limits per feature.

For a full plan-by-plan breakdown, see the plans docs.

Can I try Liveblocks before paying for it?

Yes. The Free plan is permanently free, no credit card required. You can build, test, and even ship commercial apps on Free as long as the Liveblocks watermark stays visible. To remove the watermark and unlock overage, upgrade to Pro at $30/month. Get started for free.

Are there discounts for startups, nonprofits, or students?

We offer a discount for early-stage startups. Learn more and apply.

Can I pay by invoice instead of credit card?

Yes, on Enterprise plans. Contact sales to set this up.

How do I remove the “Powered by Liveblocks” badge?

By default, Liveblocks displays a “Powered by Liveblocks” badge in your application. You need a paid plan to remove the badge. To remove it, follow these steps:

1. In the Liveblocks dashboard, navigate to your team’s settings.
2. Under General, toggle the option to remove “Powered by Liveblocks” branding.

If you’d instead like to adjust the position of the badge, set the badgeLocation property.

Realtime collaboration minutes

What counts as a realtime collaboration minute?

Collaboration minutes measure time when two or more people or agents are in the same room together. Each connected user-minute counts. Two users in a room for 5 minutes is 10 collaboration minutes, billed at $0.002 each.

Solo sessions cost $0.

For what counts as connected, when billing pauses, and background tabs, see our pricing FAQ. Track usage on your dashboard usage page.

What counts as connected?

A user counts as connected when they have an open connection to a room—for example, after joining with RoomProvider or enterRoom. Each browser tab is one connection.

When does billing pause?

If no one is using the room (no presence updates, cursor movement, or other activity), the room becomes inactive after 10 seconds. Collaboration minutes stop accumulating until someone interacts again.

Do background tabs count?

By default, Liveblocks keeps connections open in background tabs, so those users still count as connected. To disconnect inactive background tabs automatically, set backgroundKeepAliveTimeout on your client.

Where can I see collaboration minutes?

Your dashboard usage page shows collaboration minutes at the workspace level. Each project overview page shows collaboration minutes over time for that project. Per-user and per-room breakdowns are not available in the dashboard today.

Usage metrics

What is a monthly active room?

Monthly active rooms represents the number of rooms that have been used within a given month. Rooms are identified by their roomId.

Specifically, a room counts as active when any of these occur:

• A user connects on the front-end.
• A comment is added or modified.
• A document is updated. Any of the following: Storage, Tiptap, BlockNote, Lexical, Yjs.
• An attachment is uploaded.

If a room contains content from the previous month, it is not active until it is used in the current month. For example, if a text document is created in January, it is not active in February until a user connects to the document or updates its content.

What is a monthly active user?

Monthly active users represents the number of users that have used any Liveblocks features within a given month. Users are identified by the userId property provided in your authentication endpoint. This userId generally comes from your database or your authentication provider.

One unique userId corresponds to one user, no matter how long they connect for. For example, a user that connects for 5 minutes on 2 different days is counted as 1 MAU, and a user that connects 8 hours a day for a month is also counted as 1 MAU. This applies so long as usage falls under our Fair Use Policy.

What's a connection?

A connection occurs when a user opens a web page containing a Liveblocks room. Each tab counts as one connection, which means that a user with two open tabs has two connections. A room is joined when using RoomProvider in React or enterRoom in JavaScript. Liveblocks connections are analogous to WebSocket connections, representing a realtime link to our server.

What's a room?

A room is the virtual space where people collaborate. For most products, a room corresponds to a document.

What's a simultaneous connection per room?

A simultaneous connection per room is when a user or multiple users are connected to the same Liveblocks room at the same time. Learn more about handling simultaneous room connection limits in our guide about joining rooms at maximum capacity.

What's a simultaneous connection per project?

A simultaneous connection per project is when a user or multiple users are connected to the same project at the same time.

How is realtime data storage calculated?

Realtime data storage is a cumulative calculation that represents all realtime data that is currently stored in your rooms. It does not reset monthly, and the total usage will continue to accrue over time as you add more content and data. You can monitor your usage at any time in the dashboard.

Credits and limits

What happens when I run out of Liveblocks credits?

On Free, you'll hit hard limits per metric and the affected feature pauses until your credits reset. On Pro and Team, additional usage is billed at metered rates with no markup. We send automated email alerts as you approach your limits.

See plan limits for full details.

What happens when I reach the monthly active room limit?

You can keep using your existing rooms, but you won't be able to create new rooms until your monthly active rooms reset on the first day of the next month. To create more rooms sooner, upgrade your plan or see plan limits for each plan's monthly active room limit.

How do I track and control my Liveblocks spending?

The usage page in your dashboard shows real-time usage broken down by metric, current credit consumption, and projected month-end spend. We also send automated email alerts as you approach your limits. For predictable spend, your monthly credits give you a fixed ceiling unless you allow overage, and annual Team plans lock in a fixed monthly cost while saving up to 38% versus monthly billing.

What happens when limits are reached?

Liveblocks emails your account owners and shows a dashboard banner as you approach a limit.

On Free, limits are hard caps. When you reach one, the affected feature pauses until limits reset at the start of the next calendar month, or you upgrade to a paid plan.

On Pro and Team, metered usage has no hard caps: usage above your monthly credits keeps running and is billed as overage. Non-metered limits, such as simultaneous connections per room, still apply on every plan. Liveblocks returns a different error for each limit, so you can decide how to best handle those cases in your product. See plan limits for each plan's limits.

Do you count monthly active rooms during testing?

Yes, if test users connect to a room during automated testing, the room will be counted as a monthly active room. To prevent hitting limits during testing, you may want to provide a set of reusable roomIds.

Security and infrastructure

Does Liveblocks support multi-region hosting?

Yes, on Enterprise. We currently support EU and US, with more coming. Reach out to sales to discuss upgrading to an Enterprise plan.

How secure and reliable is Liveblocks?

We run on edge infrastructure with 99.99% uptime, monitored on our status page. We're SOC 2 and HIPAA compliant, and GDPR-compliant with a Data Processing Agreement (DPA) available on request. Enterprise plans support data residency in specific regions. For more, see our security page and data storage docs.

Fair use guidelines

All subscription plans include usage that is subject to these fair use guidelines. These guidelines define acceptable usage and how we evaluate usage patterns over time to ensure stable performance for all customers.

Examples of fair use

• A collaborative SaaS product
• An AI chatbot
• A multiplayer game

• An interactive multiplayer landing page

Never fair use

• Using a single userId for multiple users

• Abusing free REST API endpoints

• Load testing without authorization

• Not using Liveblocks for collaboration

• Using multiple free teams or accounts to reduce usage

• Sharing logins or using group accounts for the admin dashboard

Usage guidelines

As a guideline for our community, we expect most projects to fall within the ranges outlined below for each plan. If your usage significantly exceeds these guidelines, we’ll contact you to discuss your needs and determine whether changes to your plan or implementation are required. We aim to accommodate legitimate usage while ensuring our platform remains stable and performant for all users.

If your usage patterns are abnormal and materially impact platform performance, as determined at Liveblocks’ discretion based on platform-wide considerations, we may require changes to your implementation or a plan change to support the load. We will notify you if changes are required to your account before taking any action that impacts your account.

Typical monthly usage guidelines

Usage is measured at the team workspace level. For teams on the Pro and Team plans, you can pay for additional usage as you go.

Additional usage

For members of our Pro and Team plans, we offer a pay-as-you-go model for additional usage, giving you greater flexibility and control over your usage. The typical monthly usage guidelines above are still applicable, while extra usage will be automatically charged at the following rates:

Metered usage such as realtime collaboration minutes, storage, comments, custom notifications, and file storage is covered by your monthly credits first, then billed at the metered usage rates. Usage beyond included amounts will continue to be billed at pay-as-you-go rates unless another arrangement is put in place.

Commercial usage

The Free plan is limited to non-commercial, personal projects only. Any commercial use of Liveblocks requires a Pro, Team or Enterprise subscription.

We consider usage to be commercial when a project generates revenue or financial benefit for anyone involved in its development, operation, or maintenance. This includes projects built by paid employees, contractors, or consultants. Internal use within a company qualifies as commercial usage, regardless of whether users pay directly. Common examples of commercial usage include:

• Applications that accept payments or process transactions
• Products or services offered for sale
• Projects developed or maintained for compensation
• Sites primarily focused on affiliate marketing
• Applications displaying advertisements or sponsored content

All environments and projects associated with a commercial product must be on a paid plan, including development, staging, and testing environments. If you’re uncertain whether your project qualifies as commercial usage, please reach out to our support team for clarification.

General Limits

Take a look at the plan limits and technical limits documentation for the limits we apply to all accounts.

Learn more

Circumventing or attempting to bypass Liveblocks’ limits or usage guidelines is a violation of our fair use guidelines. For further information regarding these guidelines and acceptable use of our services, refer to our Terms of Service or your Enterprise Service Agreement. In case of conflict, contractual terms supersede these guidelines. These guidelines may be updated over time as Liveblocks releases new features or changes platform capacity.