Do you offer discounts for non-commercial projects?
Yes, we can offer a significant discount on Liveblocks for non-commercial projects. In most cases, we’ll offer a discount that allows us to cover a portion of the costs related to onboarding and customer service. Please contact us with information and we’ll get back to you.
How are MAUs (Monthly Active User) calculated?
Monthly Active Users are calculated as the number of unique users with at least one connection in the last month.
Users are identified by the userId property you provide when they join a room. This userId generally comes from your database or your authentification provider. One unique userId corresponds to one MAU, whether they connected to a room 1 day for 5 minutes or kept coming back every day for 8 hours.
If you can’t identify them with a unique userId, Liveblocks will generate a unique userId for that user and save it in a cookie, which means that as long as they remain on the same browser, they’ll always count for one MAU, whether they reloaded the page multiple times or opened numerous tabs.
What’s a simultaneous connection per room?
A simultaneous connection per room is when a user or multiple users are connected to the same Liveblocks room.
What’s a room?
A room is the virtual space where people collaborate. For most products, a room corresponds to a document or a page.
Do you have a yearly pricing option?
Yes, we can offer a discount if you pay yearly. Let’s chat!
What happens when limits are reached?
Liveblocks returns a different error for each limit that a user might reach. That way, you can decide how to best handle those cases in your product. Learn more about limits.
How can I monitor my usage and billing?
You can track your usage in the Liveblocks dashboard.
How secure and reliable is Liveblocks?
Security and reliablity are one of our top concerns when building Liveblocks. We’ve designed our back-end infrastructure to be deployed on the edge using Cloudflare Workers — giving us exceptional performance, reliability, and scale. And we’ve baked authentication into the platform, so that you can set custom permissions for your users.